Getting help

For general questions, please read our FAQs.

If your question is not answered, please use one of the following to get in touch.

Chat support

You can open a chat window by clicking on the green circular icon in the bottom right of this screen, or from any logged in page. If we can't reply to your query immediately, we will respond via email.


Alternatively, you can email us at We aim to reply to emails within 1 business day.


Contact us by telephone on 0203 1111 432. This line is operated between 9:30am and 5.30pm, Monday to Friday.

By post

Our postal address is:
Floor 2
6-8 Bonhill St
United Kingdom

This should also be used if you are returning an ISA Transfer form.


To get help using Twitter, @ message or DM our support account, @bricklanehelp.

Our other Twitter handle is @bricklanedotcom.

Capital at risk

The value of your investment can go down as well as up. If you want to sell shares, there is no guarantee that you will be able to find a buyer for your shares within a reasonable timeframe at a price that is acceptable to you. The REITs invest in residential property, which are not highly liquid assets. Rental yields and dividends may be lower than estimated.

Tax rules and allowances depend on individual circumstances and may change in the future. If you are unsure about whether investment is right for you, you should seek independent advice before investing, including tax advice.